"I was about to have surgery for the very first time. Anaesthesia worried me. Needles worried me. I was 18 years old. The nurse in charge of prepping me for surgery had to insert an IV. I felt truly terrified. And ashamed for feeling terrified as I knew my surgery was low risk. Despite clearly being super busy, the Nurse sat down with me, held my hand and told me that everything would be OK. She did not judge me. She was gentle & patient. I felt accepted and cared for. To this day, her kindness still resonates with me."